Step-by-Step Outsourcing

Through the step-by-step procedure, our employees have shifted, for a Swiss debt collection company, a large part of the daily operational tasks to Poland.

Starting with 2 agents, at the end more than 20 people were working in this assignment.

Yes, we can also successfully implement big bang outsourcings (moving large teams at once). However, we recommend the step-by-step process to our clients. This procedure is often more successful for the client as well as for us as a service provider.

Special: At JINDELLA, a new client can already start outsourcing with one employee, gain initial experience, and check our outsourcing thoroughly. From the first day of cooperation, the client is integrated into the recruitment of his team and can accept or reject proposed candidates. Once recruited, the new team member is immediately integrated into the client's team. The employee adopts the client's agreed processes and documents these in our 'Statement of Work' process. This is done either at the client's location in a shadowing process or online via Microsoft Teams.

In this project, the first two employees (one German-speaking and one French-speaking) were trained directly at the company in Switzerland. Within only 3 weeks, the important processes could be documented and taken over. As we recommend all clients to start with senior staff if possible, the quality was immediately so good that the client continuously expanded the assignment. Now a large part of the client's operational collection activities are outsourced, and with the savings from the operational processing was able to massively and successfully strengthen the sales area at their office in Switzerland.

JINDELLA is very concerned to strengthen clients in their back office in such a way that they can concentrate on their core business and thus grow. The big difference is that every JINDELLA employee identifies 150% with the client's company, wherever the staff is based. Thanks to the customer-oriented "MINDSET" in our company, this is guaranteed at all times.

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