The task was to scan, process and manage accounts payable invoices. Two teams processed the invoices and they were able to significantly increase efficiency by optimizing the scanning process. In addition, we were able to increase email invoices from 10% to 85%.
Using a robot, we were able to extract information from emails and automate the corresponding activities, in this case to generate logistics orders.
Recruitment today is done through multiple channels, be it social media, word-of-mouth, PR, etc. Recruitment is a core competence and it needs the best people.
Our client, a boutique chain in the high quality lingerie and loungewear sector, needed excellent sales staff in the German- and French-speaking parts of Switzerland.
The company operates larger food factories in Germany and Austria. Unfortunately, it is becoming increasingly difficult to find local staff and therefore the company was looking for good employees from Eastern European countries.
Starting with 2 agents, at the end more than 20 people were working in this assignment.
Our employees took over customer service for the company. All mails were answered through Outlook, there were no KPIs, no answer catalogues, and no automatisms.
Technologies such as EDI or e-shops require a clean and, above all, complete collection of these data.
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